---
title: 391 Financial, Inc. — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: 391-financial-inc
---

# 391 Financial, Inc.

**5** CFPB complaints filed · responded on time 100.0%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Debt collection | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Credit reporting or other personal consumer reports | 1 |

**Most-cited issues:** Communication tactics · Problem with the payoff process at the end of the loan · Took or threatened to take negative or legal action · Getting the loan

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with 391 Financial, Inc., and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=391%20Financial,%20Inc.

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