---
title: AES/PHEAA — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: aes-pheaa
---

# AES/PHEAA

**16,473** CFPB complaints filed · responded on time 99.9%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Student loan | 12,970 |
| Credit reporting, credit repair services, or other personal consumer reports | 2,213 |
| Debt collection | 972 |

**Most-cited issues:** Dealing with your lender or servicer · Dealing with my lender or servicer · Incorrect information on your report · Struggling to repay your loan

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with AES/PHEAA, and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=AES/PHEAA

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Structured data (JSON-LD), with each figure's status labeled: `/finance/companies/aes-pheaa.jsonld`