---
title: BB&T CORPORATION — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: bb-t-corporation
---

# BB&T CORPORATION

**5,522** CFPB complaints filed · responded on time 99.7%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Bank account or service | 1,671 |
| Mortgage | 1,286 |
| Checking or savings account | 1,044 |

**Most-cited issues:** Account opening, closing, or management · Managing an account · Deposits and withdrawals · Problems caused by my funds being low

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with BB&T CORPORATION, and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=BB&T%20CORPORATION

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Structured data (JSON-LD), with each figure's status labeled: `/finance/companies/bb-t-corporation.jsonld`