---
title: Big Picture Loans, LLC — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: big-picture-loans-llc
---

# Big Picture Loans, LLC

**1,281** CFPB complaints filed · responded on time 95.5%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Payday loan | 487 |
| Payday loan, title loan, or personal loan | 444 |
| Consumer Loan | 151 |

**Most-cited issues:** Charged fees or interest I didn't expect · Charged fees or interest you didn't expect · Struggling to pay your loan · Managing the loan or lease

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with Big Picture Loans, LLC, and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=Big%20Picture%20Loans,%20LLC

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