---
title: CITIZENS FINANCIAL GROUP, INC. — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: citizens-financial-group-inc
---

# CITIZENS FINANCIAL GROUP, INC.

**17,645** CFPB complaints filed · responded on time 100.0%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Checking or savings account | 6,374 |
| Mortgage | 3,688 |
| Bank account or service | 2,034 |

**Most-cited issues:** Managing an account · Trouble during payment process · Incorrect information on your report · Account opening, closing, or management

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with CITIZENS FINANCIAL GROUP, INC., and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=CITIZENS%20FINANCIAL%20GROUP,%20INC.

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