---
title: INDUSTRIAL AND COMMERCIAL BANK OF CHINA (USA), NATIONAL ASSOCIATION — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: industrial-and-commercial-bank-of-china-usa-national-association
---

# INDUSTRIAL AND COMMERCIAL BANK OF CHINA (USA), NATIONAL ASSOCIATION

**36** CFPB complaints filed · responded on time 100.0%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Checking or savings account | 18 |
| Money transfer, virtual currency, or money service | 6 |
| Credit card or prepaid card | 5 |

**Most-cited issues:** Managing an account · Problem caused by your funds being low · Incorrect information on your report · Closing an account

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with INDUSTRIAL AND COMMERCIAL BANK OF CHINA (USA), NATIONAL ASSOCIATION, and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=INDUSTRIAL%20AND%20COMMERCIAL%20BANK%20OF%20CHINA%20(USA),%20NATIONAL%20ASSOCIATION

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Structured data (JSON-LD), with each figure's status labeled: `/finance/companies/industrial-and-commercial-bank-of-china-usa-national-association.jsonld`