---
title: JPMORGAN CHASE & CO. — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: jpmorgan-chase-co
---

# JPMORGAN CHASE & CO.

**169,354** CFPB complaints filed · responded on time 100.0%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Checking or savings account | 45,383 |
| Credit card | 26,746 |
| Mortgage | 25,582 |

**Most-cited issues:** Managing an account · Problem with a purchase shown on your statement · Incorrect information on your report · Loan modification,collection,foreclosure

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with JPMORGAN CHASE & CO., and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=JPMORGAN%20CHASE%20&%20CO.

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