---
title: Mr. Cooper Group Inc. — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: mr-cooper-group-inc
---

# Mr. Cooper Group Inc.

**15,430** CFPB complaints filed · responded on time 100.0%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Mortgage | 13,321 |
| Credit reporting, credit repair services, or other personal consumer reports | 796 |
| Credit reporting or other personal consumer reports | 755 |

**Most-cited issues:** Trouble during payment process · Struggling to pay mortgage · Incorrect information on your report · Applying for a mortgage or refinancing an existing mortgage

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with Mr. Cooper Group Inc., and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=Mr.%20Cooper%20Group%20Inc.

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