---
title: Securus J Holdings, LLC — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: securus-j-holdings-llc
---

# Securus J Holdings, LLC

**276** CFPB complaints filed · responded on time 100.0%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Money transfer, virtual currency, or money service | 136 |
| Credit card or prepaid card | 31 |
| Prepaid card | 29 |

**Most-cited issues:** Unexpected or other fees · Other transaction problem · Other service problem · Fraud or scam

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with Securus J Holdings, LLC, and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=Securus%20J%20Holdings,%20LLC

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Structured data (JSON-LD), with each figure's status labeled: `/finance/companies/securus-j-holdings-llc.jsonld`