---
title: Servicer under contract with Federal Student Aid — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: servicer-under-contract-with-federal-student-aid
---

# Servicer under contract with Federal Student Aid

**6,190** CFPB complaints filed · responded on time 0.0%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Student loan | 2,499 |
| Debt collection | 2,087 |
| Credit reporting or other personal consumer reports | 1,574 |

**Most-cited issues:** Took or threatened to take negative or legal action · Dealing with your lender or servicer · Incorrect information on your report · Struggling to repay your loan

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with Servicer under contract with Federal Student Aid, and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=Servicer%20under%20contract%20with%20Federal%20Student%20Aid

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Structured data (JSON-LD), with each figure's status labeled: `/finance/companies/servicer-under-contract-with-federal-student-aid.jsonld`