---
title: VANDERBILT MORTGAGE & FINANCE, INC — CFPB consumer complaint record
source: CFPB Consumer Complaint Database
sourceUrl: https://www.consumerfinance.gov/data-research/consumer-complaints/
slug: vanderbilt-mortgage-finance-inc
---

# VANDERBILT MORTGAGE & FINANCE, INC

**810** CFPB complaints filed · responded on time 99.4%

> **Read the count carefully.** Complaint volume largely reflects company SIZE and PRODUCT MIX (the largest firms and credit bureaus get the most), not quality — and there is no size denominator here. It is NOT a quality ranking.

## What people complain about

| Product | Complaints |
| --- | --- |
| Mortgage | 678 |
| Credit reporting or other personal consumer reports | 50 |
| Credit reporting, credit repair services, or other personal consumer reports | 40 |

**Most-cited issues:** Struggling to pay mortgage · Loan modification,collection,foreclosure · Trouble during payment process · Loan servicing, payments, escrow account

## What this is — and is NOT (interpretation)

A CFPB complaint is an **unverified consumer allegation** — not a finding, not proven wrongdoing, and not a verdict by the CFPB. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with VANDERBILT MORTGAGE & FINANCE, INC, and not legal advice. "Responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. Read the actual complaints and file your own at https://www.consumerfinance.gov/data-research/consumer-complaints/search/?company=VANDERBILT%20MORTGAGE%20&%20FINANCE,%20INC

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