---
title: CFPB complaints — Money transfer & virtual currency
product: Money transfer & virtual currency
source: CFPB Consumer Complaint Database
sourceId: src:cfpb:complaints:current
---

# CFPB complaints — Money transfer & virtual currency

**186,949** complaints (1.2% of all CFPB complaints), across **1,118** companies. Companies gave a timely response **98.3%** of the time.

**How to read this:** complaint volume tracks how many people use a product and how large its companies are — **not** how "bad" it is (credit reporting is ~80% of all CFPB complaints because the bureaus hold records on nearly every adult). The comparable signal is the **timely-response rate** (whether companies answer within CFPB's window — not whether consumers were satisfied), which isn't a function of size. A CFPB complaint is an **unverified consumer allegation**, not proven wrongdoing.

This category (MODELED) merges 3 raw CFPB product labels: Money transfer, virtual currency, or money service; Money transfers; Virtual currency.

## What goes wrong (top issues)

| Issue | Complaints |
| --- | --- |
| Other transaction problem | 70,153 |
| Fraud or scam | 46,158 |
| Unauthorized transactions or other transaction problem | 16,255 |
| Money was not available when promised | 13,027 |
| Managing, opening, or closing your mobile wallet account | 11,537 |
| Trouble accessing funds in your mobile or digital wallet | 6,653 |

## Companies most complained about (volume = context, not a ranking)

Highest complaint volume (tracks size/market share), with each company's timely-response rate — the comparable signal.

| Company | Complaints | Timely response |
| --- | --- | --- |
| Block, Inc. | 53,834 | 99.0% |
| Paypal Holdings, Inc | 28,190 | 99.9% |
| Early Warning Services, LLC | 22,322 | 100.0% |
| Coinbase, Inc. | 9,031 | 99.6% |
| JPMORGAN CHASE & CO. | 9,020 | 100.0% |
| WELLS FARGO & COMPANY | 7,597 | 98.6% |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 7,413 | 97.8% |
| WESTERN UNION COMPANY, THE | 4,409 | 99.4% |
| Chime Financial Inc | 3,447 | 100.0% |
| MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC | 3,208 | 99.7% |
| PNC Bank N.A. | 2,518 | 100.0% |
| ROBINHOOD MARKETS INC. | 2,283 | 83.1% |
| CITIBANK, N.A. | 2,089 | 99.9% |
| TransferWise Ltd | 1,502 | 93.5% |
| CAPITAL ONE FINANCIAL CORPORATION | 1,458 | 99.9% |

RECORDED CFPB figures + one MODELED product grouping. Not a ranking, not proven wrongdoing, not advice. File or read complaints at the CFPB Consumer Complaint Database (https://www.consumerfinance.gov/data-research/consumer-complaints/). One company's record: `/finance/companies/<slug>`.

Structured data: `/finance/products/money-transfer-virtual-currency.jsonld`