---
title: CFPB complaints — Other financial service
product: Other financial service
source: CFPB Consumer Complaint Database
sourceId: src:cfpb:complaints:current
---

# CFPB complaints — Other financial service

**1,056** complaints (0.0% of all CFPB complaints), across **245** companies. Companies gave a timely response **89.6%** of the time.

**How to read this:** complaint volume tracks how many people use a product and how large its companies are — **not** how "bad" it is (credit reporting is ~80% of all CFPB complaints because the bureaus hold records on nearly every adult). The comparable signal is the **timely-response rate** (whether companies answer within CFPB's window — not whether consumers were satisfied), which isn't a function of size. A CFPB complaint is an **unverified consumer allegation**, not proven wrongdoing.

This category (MODELED) merges 1 raw CFPB product label: Other financial service.

## What goes wrong (top issues)

| Issue | Complaints |
| --- | --- |
| Fraud or scam | 378 |
| Customer service/Customer relations | 283 |
| Unexpected/Other fees | 103 |
| Excessive fees | 99 |
| Disclosures | 49 |
| Lost or stolen money order | 46 |

## Companies most complained about (volume = context, not a ranking)

Highest complaint volume (tracks size/market share), with each company's timely-response rate — the comparable signal.

| Company | Complaints | Timely response |
| --- | --- | --- |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 73 | 100.0% |
| JPMORGAN CHASE & CO. | 60 | 98.3% |
| WELLS FARGO & COMPANY | 57 | 82.5% |
| WESTERN UNION COMPANY, THE | 52 | 96.2% |
| GLOBAL CLIENT SOLUTIONS, LLC | 48 | 93.7% |
| Fidelity National Information Services, Inc. (FNIS) | 40 | 100.0% |
| John C. Heath, Attorney at Law, PLLC | 39 | 97.4% |
| MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC | 36 | 100.0% |
| CITIBANK, N.A. | 34 | 100.0% |
| First Data Corporation | 25 | 96.0% |
| AMERICAN EXPRESS COMPANY | 21 | 100.0% |
| Equitable Acceptance Corp | 19 | 89.5% |
| CAPITAL ONE FINANCIAL CORPORATION | 18 | 100.0% |
| Securus J Holdings, LLC | 17 | 100.0% |
| Brelvis Consulting, LLC | 16 | 100.0% |

RECORDED CFPB figures + one MODELED product grouping. Not a ranking, not proven wrongdoing, not advice. File or read complaints at the CFPB Consumer Complaint Database (https://www.consumerfinance.gov/data-research/consumer-complaints/). One company's record: `/finance/companies/<slug>`.

Structured data: `/finance/products/other-financial-service.jsonld`