CFPB complaint record

AMERICAN EXPRESS COMPANY

57,206

CFPB complaints filed

99.7%

responded on time

Read this number carefully. Complaint volume largely reflects a company's size and product mix — the biggest firms and the credit bureaus get the most simply because they serve the most people (credit-report disputes are the most common complaint of all). It is not a quality ranking, and there's no size denominator here to compare fairly.

What people complain about

The CFPB products and issues these complaints concern (this company's own mix).

Credit card 19,309

Credit card or prepaid card 13,942

Credit reporting or other personal consumer reports 6,957

Most-cited issues: Problem with a purchase shown on your statement · Incorrect information on your report · Other features, terms, or problems · Trouble using the card

What these figures mean

RECORDED — the complaint count, the product/issue breakdown, and the timely-response rate are CFPB records of complaints consumers filed.
CONTEXT — "responded on time" means the company answered within CFPB's window, not that the consumer was satisfied. The count is not a quality score.

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What this is — and is not

A CFPB complaint is an unverified consumer allegation — not a finding, not proven wrongdoing, and not a verdict by the CFPB or anyone else. The count is not a quality ranking (it tracks size and product mix). This is not advice about doing business with AMERICAN EXPRESS COMPANY, and not legal advice. Read the actual complaints and how they were handled — and file your own — at the CFPB Consumer Complaint Database.