CFPB complaint records
Company complaint records
15,979,491 consumer complaints across 7,971 companies in the CFPB database. Look up any company to see what people complain about and how it responded.
A CFPB complaint is an unverified consumer allegation, not proven wrongdoing. Complaint
volume reflects company size (the biggest firms and credit bureaus top any volume list simply
because they serve the most people) — it is not a quality ranking.
By complaint category
Credit reporting or other personal consumer reports 10,569,988Credit reporting, credit repair services, or other personal consumer reports 2,163,774Debt collection 1,123,415Mortgage 451,590Checking or savings account 373,196Credit card 320,127Credit card or prepaid card 206,356Money transfer, virtual currency, or money service 181,577Credit reporting 140,426Student loan 128,703Vehicle loan or lease 96,832Bank account or service 86,198Payday loan, title loan, personal loan, or advance loan 32,470Consumer Loan 31,559
Most-complained-about (by volume — reflects size, not quality)
Showing the 60 highest-volume of 7,971 companies. Look up any company by name via the URL /finance/companies/<slug>.
TRANSUNION INTERMEDIATE HOLDINGS, INC.
Credit reporting or other personal consumer reports
4,315,116
complaints
EQUIFAX, INC.
Credit reporting or other personal consumer reports
4,187,789
complaints
Experian Information Solutions Inc.
Credit reporting or other personal consumer reports
3,791,435
complaints
BANK OF AMERICA, NATIONAL ASSOCIATION
Mortgage
180,807
complaints
WELLS FARGO & COMPANY
Mortgage
169,640
complaints
JPMORGAN CHASE & CO.
Checking or savings account
169,354
complaints
CAPITAL ONE FINANCIAL CORPORATION
Credit card
162,880
complaints
CITIBANK, N.A.
Credit card
135,570
complaints
SYNCHRONY FINANCIAL
Credit card
79,800
complaints
Block, Inc.
Money transfer, virtual currency, or money service
66,397
complaints
Resurgent Capital Services L.P.
Debt collection
66,230
complaints
ENCORE CAPITAL GROUP INC.
Debt collection
61,815
complaints
Portfolio Recovery Associates, LLC
Debt collection
60,731
complaints
LEXISNEXIS
Credit reporting or other personal consumer reports
57,794
complaints
AMERICAN EXPRESS COMPANY
Credit card
57,206
complaints
CBC Companies, Inc.
Credit reporting or other personal consumer reports
55,899
complaints
U.S. BANCORP
Checking or savings account
48,022
complaints
NAVY FEDERAL CREDIT UNION
Checking or savings account
47,009
complaints
Bread Financial Holdings, Inc.
Credit card or prepaid card
46,598
complaints
CL Holdings LLC
Debt collection
46,137
complaints
DISCOVER BANK
Credit card
44,502
complaints
Navient Solutions, LLC.
Student loan
43,616
complaints
Paypal Holdings, Inc
Money transfer, virtual currency, or money service
38,560
complaints
Ocwen Financial Corporation
Mortgage
37,531
complaints
TD BANK US HOLDING COMPANY
Checking or savings account
36,056
complaints
Early Warning Services, LLC
Money transfer, virtual currency, or money service
35,407
complaints
PNC Bank N.A.
Checking or savings account
31,444
complaints
ALLY FINANCIAL INC.
Vehicle loan or lease
28,983
complaints
BARCLAYS BANK DELAWARE
Credit card
27,454
complaints
MOHELA
Student loan
27,193
complaints
CCS Financial Services, Inc.
Debt collection
26,698
complaints
Nelnet, Inc.
Student loan
26,324
complaints
Chime Financial Inc
Checking or savings account
24,976
complaints
TRUIST FINANCIAL CORPORATION
Checking or savings account
23,259
complaints
I.C. System, Inc.
Debt collection
22,951
complaints
TRANSWORLD SYSTEMS INC
Debt collection
20,553
complaints
National Credit Systems,Inc.
Debt collection
19,775
complaints
GOLDMAN SACHS BANK USA
Credit card
19,644
complaints
NATIONSTAR MORTGAGE LLC
Mortgage
19,296
complaints
UNITED SERVICES AUTOMOBILE ASSOCIATION
Checking or savings account
18,863
complaints
Fidelity National Information Services, Inc. (FNIS)
Credit reporting or other personal consumer reports
18,460
complaints
Shellpoint Partners, LLC
Mortgage
18,441
complaints
CITIZENS FINANCIAL GROUP, INC.
Checking or savings account
17,645
complaints
AES/PHEAA
Student loan
16,473
complaints
Kriya Capital, LLC
Debt collection
16,470
complaints
SELECT PORTFOLIO SERVICING, INC.
Mortgage
16,162
complaints
SANTANDER HOLDINGS USA, INC.
Credit reporting or other personal consumer reports
16,107
complaints
Mr. Cooper Group Inc.
Mortgage
15,430
complaints
Affirm Holdings, Inc
Credit reporting or other personal consumer reports
15,278
complaints
Ditech Financial LLC
Mortgage
14,947
complaints
FIFTH THIRD FINANCIAL CORPORATION
Checking or savings account
14,675
complaints
CREDIT ACCEPTANCE CORPORATION
Vehicle loan or lease
13,668
complaints
Westlake Services, LLC
Vehicle loan or lease
13,042
complaints
CAINE & WEINER COMPANY, INC.
Debt collection
13,041
complaints
Santander Consumer USA Holdings Inc.
Vehicle loan or lease
12,455
complaints
ERC
Debt collection
12,420
complaints
HSBC NORTH AMERICA HOLDINGS INC.
Mortgage
12,375
complaints
Self Financial Inc.
Credit reporting or other personal consumer reports
11,887
complaints
Maximus Federal Services, Inc.
Student loan
11,721
complaints
OneMain Finance Corporation
Credit reporting or other personal consumer reports
11,577
complaints