CFPB complaints · by product

What do people complain about?

15,979,491 consumer complaints in the CFPB database, grouped into 11 financial products. Dealing with a mortgage, a debt collector, or a credit-reporting error? Start here — what goes wrong, and how reliably companies respond.

Ranked by complaint volume — but volume tracks how many people use a product and how large its companies are, not how bad it is. Credit reporting is ~80% of all complaints because the three bureaus hold records on nearly every adult. The comparable signal is the timely-response rate; a CFPB complaint is an unverified allegation, not proven wrongdoing.

ProductComplaintsTimely

Credit reporting & consumer reports4,010 cos 12,874,18881% 99.9%

Debt collection5,402 cos 1,123,4157% 96.5%

Credit card or prepaid card1,317 cos 548,0373% 99.0%

Bank account or service1,167 cos 459,3943% 98.7%

Mortgage2,460 cos 451,5903% 98.2%

Money transfer & virtual currency1,118 cos 186,9491% 98.3%

Student loan645 cos 128,7031% 90.6%

Payday, title & personal loan2,298 cos 100,1801% 95.2%

Vehicle loan or lease1,115 cos 96,8321% 98.2%

Debt or credit management921 cos 9,1470% 91.3%

Other financial service245 cos 1,0560% 89.6%

Source: CFPB Consumer Complaint Database. Product categories are a documented merge of CFPB's historical product labels (each product page lists which raw labels it includes). Looking for one company? Browse companies. Each product also serves .jsonld / .md.