CFPB complaints · by product
Student loan
What consumers complain about with this financial product — and how often companies respond on time.
What goes wrong
The CFPB issue categories these complaints concern most.
Companies most complained about for this product
Highest complaint volume (context — it tracks size and market share, not a ranking of who's worst), shown next to each company's timely-response rate, the comparable signal.
Most companies respond on time, so this rate matters most where it is notably lower. A low rate means a company more often failed to answer within CFPB's window — it does not measure whether consumers were satisfied. And every count here is an unverified consumer allegation, not proven wrongdoing.
What these figures mean
- RECORDED — the complaint count, issue breakdown, and timely-response rate are CFPB records of complaints consumers filed.
- MODELED — "Student loan" merges 1 CFPB product label (Student loan) into one category so the same product isn't split across CFPB's legacy labels. The counts are unchanged.
- CONTEXT — volume is not a ranking (it tracks reach and size, with no denominator); timely-response measures answering within CFPB's window, not consumer satisfaction.
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What this is — and is not
A CFPB complaint is an unverified consumer allegation — not a finding, not proven wrongdoing, and not a verdict by the CFPB or anyone else. This is not a ranking of which product or company is "worst," and not advice about a product or company. Read the actual complaints and how they were handled — and file your own — at the CFPB Consumer Complaint Database.