CFPB complaints · by product

Money transfer & virtual currency

What consumers complain about with this financial product — and how often companies respond on time.

186,949

CFPB complaints filed · 1.2% of all

1,118

companies complained about

98.3%

timely response

Read the volume carefully. How many complaints a product draws tracks how many people use it and how large its companies are — not how "bad" it is. (Credit reporting is ~80% of all CFPB complaints because the bureaus hold records on nearly every adult and disputes are the #1 category.) The fair signal here is the timely-response rate — how reliably companies answer — which, unlike raw volume, isn't a function of size.

What goes wrong

The CFPB issue categories these complaints concern most.

Companies most complained about for this product

Highest complaint volume (context — it tracks size and market share, not a ranking of who's worst), shown next to each company's timely-response rate, the comparable signal.

CompanyComplaintsTimely response

Block, Inc. 53,834 99.0%

Paypal Holdings, Inc 28,190 99.9%

Early Warning Services, LLC 22,322 100.0%

Coinbase, Inc. 9,031 99.6%

JPMORGAN CHASE & CO. 9,020 100.0%

WELLS FARGO & COMPANY 7,597 98.6%

BANK OF AMERICA, NATIONAL ASSOCIATION 7,413 97.8%

WESTERN UNION COMPANY, THE 4,409 99.4%

Chime Financial Inc 3,447 100.0%

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC 3,208 99.7%

PNC Bank N.A. 2,518 100.0%

ROBINHOOD MARKETS INC. 2,283 83.1%

CITIBANK, N.A. 2,089 99.9%

TransferWise Ltd 1,502 93.5%

CAPITAL ONE FINANCIAL CORPORATION 1,458 99.9%

Most companies respond on time, so this rate matters most where it is notably lower. A low rate means a company more often failed to answer within CFPB's window — it does not measure whether consumers were satisfied. And every count here is an unverified consumer allegation, not proven wrongdoing.

What these figures mean

RECORDED — the complaint count, issue breakdown, and timely-response rate are CFPB records of complaints consumers filed.
MODELED — "Money transfer & virtual currency" merges 3 CFPB product labels (Money transfer, virtual currency, or money service; Money transfers; Virtual currency) into one category so the same product isn't split across CFPB's legacy labels. The counts are unchanged.
CONTEXT — volume is not a ranking (it tracks reach and size, with no denominator); timely-response measures answering within CFPB's window, not consumer satisfaction.

Also available: structured data (JSON-LD) · plain text

What this is — and is not

A CFPB complaint is an unverified consumer allegation — not a finding, not proven wrongdoing, and not a verdict by the CFPB or anyone else. This is not a ranking of which product or company is "worst," and not advice about a product or company. Read the actual complaints and how they were handled — and file your own — at the CFPB Consumer Complaint Database.