CFPB complaints · by product

Other financial service

What consumers complain about with this financial product — and how often companies respond on time.

1,056

CFPB complaints filed · 0.0% of all

245

companies complained about

89.6%

timely response

Read the volume carefully. How many complaints a product draws tracks how many people use it and how large its companies are — not how "bad" it is. (Credit reporting is ~80% of all CFPB complaints because the bureaus hold records on nearly every adult and disputes are the #1 category.) The fair signal here is the timely-response rate — how reliably companies answer — which, unlike raw volume, isn't a function of size.

What goes wrong

The CFPB issue categories these complaints concern most.

Fraud or scam 378

Customer service/Customer relations 283

Unexpected/Other fees 103

Excessive fees 99

Disclosures 49

Lost or stolen money order 46

Companies most complained about for this product

Highest complaint volume (context — it tracks size and market share, not a ranking of who's worst), shown next to each company's timely-response rate, the comparable signal.

CompanyComplaintsTimely response

BANK OF AMERICA, NATIONAL ASSOCIATION 73 100.0%

JPMORGAN CHASE & CO. 60 98.3%

WELLS FARGO & COMPANY 57 82.5%

WESTERN UNION COMPANY, THE 52 96.2%

GLOBAL CLIENT SOLUTIONS, LLC 48 93.7%

Fidelity National Information Services, Inc. (FNIS) 40 100.0%

John C. Heath, Attorney at Law, PLLC 39 97.4%

MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC 36 100.0%

CITIBANK, N.A. 34 100.0%

First Data Corporation 25 96.0%

AMERICAN EXPRESS COMPANY 21 100.0%

Equitable Acceptance Corp 19 89.5%

CAPITAL ONE FINANCIAL CORPORATION 18 100.0%

Securus J Holdings, LLC 17 100.0%

Brelvis Consulting, LLC 16 100.0%

Most companies respond on time, so this rate matters most where it is notably lower. A low rate means a company more often failed to answer within CFPB's window — it does not measure whether consumers were satisfied. And every count here is an unverified consumer allegation, not proven wrongdoing.

What these figures mean

RECORDED — the complaint count, issue breakdown, and timely-response rate are CFPB records of complaints consumers filed.
MODELED — "Other financial service" merges 1 CFPB product label (Other financial service) into one category so the same product isn't split across CFPB's legacy labels. The counts are unchanged.
CONTEXT — volume is not a ranking (it tracks reach and size, with no denominator); timely-response measures answering within CFPB's window, not consumer satisfaction.

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What this is — and is not

A CFPB complaint is an unverified consumer allegation — not a finding, not proven wrongdoing, and not a verdict by the CFPB or anyone else. This is not a ranking of which product or company is "worst," and not advice about a product or company. Read the actual complaints and how they were handled — and file your own — at the CFPB Consumer Complaint Database.